- Past notices
- No further notices from the past 7 days.
Power has been restored to the SSC and we are seeing services returning.
We believe that customers should now be back online but should you still be experiencing issues please reboot your routers in the first instance and if that fails to resolve the problem, please contact us on support@purefibre.net or on 0330 808 2003 and we will investigate further.
We are extremely sorry for this inconvenience and thank you for your patience.
We have been advised that the generator is scheduled to arrive at Derwenthorpe before 6pm this evening. Once on site, Veolia engineers are standing by to connect it to the SSC to provide temporary power. Once this has been connected, we expect all internet and TV services to be restored.
We have been advised that a generator has been ordered to provide temporary power to the SSC. We do not currently have an ETA for its arrival but will update once we know.
The power supply issue has been escalated with Northern Powergrid and we are waiting upon an update from them as to when an engineer will arrive on site.
We understand that the power issue at the SSC has recurred and currently there is no power at the centre which is affecting the heating services as well as our internet and TV services..
Veolia engineers are on site attempting to resolve the problem and we hope that they will be able to provide us with an update soon.
We believe that power has now been restored to the SSC and we are seeing services return. We believe that customers should now be back online but should you still be experiencing issues please reboot your routers in the first instance and if that fails to resolve the problem, please contact us on support@purefibre.net or on 0330 808 2003 and we will investigate further.
We are extremely sorry for this inconvenience and thank you for your patience.
Veolia are engaging with the electricity supply company to get the issue resolved but unfortunately, at present, they are unable to give us an indication as to when the power will be restored.
We are keeping in contact with Veolia and will advise once we receive updates.
Veolia are advising that an engineer has been scheduled to visit the SSC at 8am this morning to work on the issue and attempt to restore the power.
We will update once we receive feedback.
Our engineer has arrived at the SSC and confirmed that there is a power outage.
Veolia have been informed and have despatched an engineer to assess the problem and restore the power to the SSC.
Our engineer is on his way to the SSC to investigate further.
We understand that both internet and TV services are down which would suggest that there is a failure of the power supply to all our equipment in the SSC. We are in touch with Veolia who operate the SSC to establish the cause of the issue.
We understand that both internet and TV services are down which would suggest that there is a failure of the power supply to all our equipment in the SSC. We are in touch with Veolia who operate the SSC to establish the cause of the issue.
We are aware of a loss of service at Derwenthorpe and are investigating.