We are aware of a number of customers reporting issues with their internet connection.

We have established that our equipment on site and connection to the site all appears to be functioning correctly and are therefore investigating possible causes for this interruption within our core network.

We will update shortly.

We can see that customers reporting issues do not seem to be being issued with network addresses from our central server. We are working on establishing why that is the case.

We have identified an issue within our network address server and so our migrating that functionality to another device in order to resolve the issue. If this works we should be able to restore service shortly.

We have re-established the network address server and can now see customer devices taking addresses and so believe that customers should be back online.

We don't believe that customers will need to re-boot their devices but if you are still experiencing issues, please try re-booting your routers in the first instance and if that does not restore your service, contact us at support@purefibre.net or on 0330 808 2003 and we will investigate further.

We are really sorry for the inconvenience and will investigate why this address server failure has occurred and implement a more robust solution.

We've now resolved the incident. Thanks for your patience.